Serves individuals requesting or needing non-emergency medical transportation by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.
Provides safe and responsive van transportation for clients when requested and as necessary for medical transportation purposes while complying with all driving and traffic safety standards and laws.
Notifies management concerning need for repairs to vehicles and equipment.
Inspects any vehicles used for cleanliness, operability and safety purposes, and makes all appropriate adjustments.
Assists patients and clients as necessary while entering and leaving vehicles.
Maintains detailed knowledge of surroundings for both work efficiency and personal/patient safety purposes.
Operates on a timely basis and according to assigned schedules without exception, while managing all work activities in a manner that creates high dependability.
Communicates consistently with patients in a pleasant and understanding way.
Communicates patient circumstances, concerns and conditions to appropriate licensed and non-licensed staff members.
Interacts with all patients in a way that is pleasant, understanding, and reasonably motivational.
Complies fully with all confidentiality regulations and policies while not disclosing any patient or client information to unauthorized persons.
Assists disabled passengers in all ways possible.
Secures passengers' wheelchairs to restraining devices to stabilize wheelchairs during travel.
Operates radio or similar device to communicate with base station or other vehicles to report disruption of service.
Responds to uncomfortable or hostile situations in ways that minimize risk and/or continuing discomfort or danger.
Provides all assistance reasonably necessary to patients prior to and immediately following vehicle transportation.
To the greatest degree possible, develops knowledge of patients and their medical conditions to assist them to the greatest degree possible.
Assists patients as required during medical services received.
Maintains focus upon patient and client needs while taking all necessary steps to ensure that those individuals are responded to rapidly based upon their stated issues and the observations of this position holder.
Maintains accurate records, logs, notations and receipts of all activities for later review and follow-up actions.
Demonstrates ability to regularly change priorities to accomplish all tasks despite frequent interruptions.
Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
Performs other special projects and duties as assigned.
High School diploma or GED.
Valid Arizona driver’s license, violation free for a minimum of five years.
Defensive Driving certification preferred.
Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
Interest in medical subjects, patient services/care, and customer service.
Prior medical environment work experience is preferred.